Customer Relationship Management (CRM)
Customer Relationship Management (CRM) is a business strategy that includes implementing policies, processes, and enabling technologies.
An effective CRM strategy will personalize the customer's experiences across all enterprise touch points. By coordinating the customer's interactions, a company is able to optimize customer satisfaction, which translates into increased profitability and revenue.
Systems People has experience in helping companies define and implement the right CRM solution for their business. Our consultants have hands-on experience in all aspects of CRM implementation from strategy and requirements definition to package evaluation, selection, and implementation.
Systems People provides total business solutions to our clients. Our consultants have the necessary skills required for:
- Project Management
- Business Process Re-engineering
- Software Evaluation
- Software Selection
- Technical Assessment
- Implementation Consulting
- CRM Strategy Definition
- Custom System Enhancements
- Custom Reporting Solutions
- Data Migrations / Conversions
- Web-Enabling of ERP systems
- Process Documentation and System Testing
- End-User Training